Deliveries
Nicosia
Orders up to EU 250 are delivered by NOVATEX - please add (EU 5.00 ).
- Orders over EU 250 and less than EU 1000 are delivered FREE by NOVATEX within three working days of dispatch
Please contact us for a delivery quote for orders above EU 1000 as we will organise additional carriage insurance.
Other Cities (Limassol, Larnaca, Paphos, Paralimni)
Orders to be delivered to main Cities in Cyprus by AKIS EXPRESS - please add (EU 10 ). If items weigh more than 10kgs we will contact you to tell you the delivery cost.
For all other delivery destinations, please contact us for a quote.
Most goods will need to be signed for. Please give a delivery address where someone will be available.
As long as the goods are in stock, we will dispatch your order within 5 working days.
Returns and Refunds
We hope you are really pleased with your purchases when you receive them, but if for any reason they fail to meet your expectations, please contact our Customer Services Department to return goods under our instructions on +357-22462920.
We request that you return goods to iansyst at your own expense unless it is our error. We recommend you use recorded delivery and that you keep proof of postage as we cannot accept responsibility for items lost in transit. Please ensure that adequate carriage insurance is in place for the value of the goods.
Please tell us within 24 hours if a product arrives damaged. We cannot process claims for damaged goods with our couriers outside this period.
Our Full Range of Refund and Exchange Options
14 day 'No Risk' Full Refund
NOVATEX SOLUTIONS will give you a full refund for any approved items that you return within 14 days of delivery.
Please note that any items not prepaid and not returned within 30 days must be paid for.
See our full Terms and Conditions of Sale. Please note that the above refund and exchange options apply to certain products only; see our Terms and Conditions of Sale for more details.
Delivery:
As we process your order, we will tell you by email or telephone if any items you order turn out to be unavailable - please make sure you supply a valid email address and telephone number so we can stay in touch.
- If despite our best efforts we still cannot get a particular item we will agree the best course of action with you within 30 days of your original order.
- NOVATEX SOLUTIONS LTD will normally only take payment for items when we are ready to dispatch your order.
NOVATEX SOLUTIONS will make a charge for delivery for each order which we will notify you of before you confirm your order. By placing your order you agree you will pay that delivery charge.
Most items will need to be signed for. Please give a delivery address where someone will be available, preferably the cardholder's address. To prevent fraud, we may insist on shipping to the cardholder's address. We will call you first if this is not the delivery/shipping address you asked for.
If items are returned to NOVATEX because you gave an incorrect or incomplete address, the carriage cost is not refundable and we may need to make a further charge to re-ship items. Our couriers will make best efforts to deliver on a second occasion or make the item available for pickup.
If you cancel your order before we have assembled or shipped the items, we may be able to refund any related advance payment in full; otherwise we cannot refund the outward or return carriage or the cost of any special order or assembled items.
Whilst we will try to deliver items you have ordered within 5 days, we will not be liable for the consequences of any delay or failure to deliver within any agreed time. We may ship part orders, or hold orders until all items are available at our discretion.
Claims for damage must be made within 24 hours of delivery. We cannot process claims for damaged items with our couriers outside this period. If you cannot check items immediately as they are delivered, we recommend you sign the delivery note as 'unchecked'.
Returns:
To return items for whatever reason, please call our Customer Services Department on +357-22462920 to get a Returns Authorisation Number (RA Number) and instructions on where and how to send the items. Note that the following items cannot be returned unless faulty:
- items that we specially source for you, including software licences for more than 1 user.
- software specifically marked as non-refundable if you break the seal.
- software for which you have registered the licence, or which we have registered on your behalf (by assembling your computer system for example).
Under our returns policy you may return relevant items up to 14 days after delivery for a full refund less our carriage costs. After this, an exchange of items may still be possible, if you have met with our other terms.
By ordering items from us you agree to the following return terms:
- To contact us before you return anything, on+357-22462920
- To return items complete in their original packaging.
- To return items in a saleable condition.
- To uninstall software items from any computers.
If you need to return an item because it is faulty please tell us as soon as possible. Say it is faulty when you call and we'll give you an address for testing by our engineers.
Send the item(s) to us with a copy of your invoice and a short note of why you want to return it. Unless faulty, items are returned to iansyst at your own expense. We recommend you use recorded delivery post and retaining your Proof of Postage as we do not accept responsibility for items lost in transit.
- Note we do not normally make any restocking charges, but it is your responsibility to look after and insure any items you may want to return to us and iansyst reserves the right to charge for any damaged or missing parts.
- Please do not send items back without first getting a Returns Authorisation Number (RAN) from us - this makes sure we know to expect the items and can advise on safe carriage. Make sure items are securely packed and the paperwork is included to minimise any delays. Contact us if you are unsure about how to do this, especially with computer equipment.
- We will make refunds by the original payment method which may take up to 30 days.
- If you return any items on which you have received a discount or offer, that discount or offer will no longer apply if you fall below the discount or offer threshold