Frequently Asked Questions

At ShuttleCyprus.com we take the security and privacy of our customers very seriously, so we've created this FAQ to answer some of your concerns.

I've heard a lot about Internet fraud - how can I protect myself?

Although there have been a number of scare stories in the media, these represent only a tiny fraction of online transactions. Online security isn't really that different from real-world security - it's mostly a matter of common sense.

For example, you wouldn't give your credit card details to a man selling 10 Rolexes from a suitcase on a street corner (at least I hope you wouldn't!), and a shop owner wouldn't leave his back door unlocked at night or employ security guards without checking their criminal records. However some very similar things have been done on the Internet in the rush to "get online"!

Here are some simple steps you can take to increase your safety online:

• Before handing over your credit card details, check that:
  1. The site clearly displays the company's real world address and phone number;
  2. The site also displays terms and conditions, refund policy, etc.;
  3. The prices show clearly whether tax and shipping are included;
  4. When you begin the payment process, the site should be using SSL, which is a way of encrypting the information you send over the Internet. You can tell if this is true by checking the padlock icon on your browser (it's in the bottom right corner of your browser window in Internet Explorer - other browsers use similar icons but in different positions). Not only is this safer than non-encrypted data, but in order to get an SSL certificate, the company's credentials have to be checked by the certificate-issuing authority.
• If the site requires you to give a password, don't choose something really obvious like "secret", "password", your birth date, name, spouse's name, etc. A couple of random words separated by a number, e.g. "dog25blue" is fairly easy to remember but hard to guess. And don't write down your password where anyone can find it!

None of these will guarantee your online security, but they will increase the odds substantially!

I also get lots of spam and junk mail these days - how can I be sure that giving my details to ShuttleCyprus.com won't create more?

In accordance with the Data Protection Act, we will not send you marketing information or pass on your details to other companies unless you give us permission. You can check your customer record and update it at any time, using our website.

We reserve the right not to ship an order. In addition we may make our own checks or decline particular credit card orders for any reason at all.

Will I have any problems bookmarking your site?

If you bookmark the first page you visit, or if you have cookies turned off (see point 5, below), you will notice that your temporary ID gets saved with the page address. It will look something like: http://www.shuttlecyprus.com/index.php?option=com_content&view=frontpage&Itemid=72

How can I make my visit more secure?

1. Use cookies if you can (see advice above);

2. If you are using a computer which others can access - whether at home, at work or in a public place - make sure you close all browser windows when you have done (see point 3, above);

3. Never write down your password where someone else can find it. Tip: if you have a PDA, download one of the free password storage programs and use that to keep track of all your passwords!